Service Level Agreement
How to reach us
You can contact our support in two ways:
- Creating tickets on the Customer Portal
- Writing an email to firstname.lastname@example.org
When can you count on us
We work from Monday to Friday starting from 8 am to 4 pm EDT Time Zone.
Rules we follow
- We do our best to respond within 24 hours.
- Please provide Jira & App version whenever possible.
- We do follow Atlassian Support EOL Policy, which means that if your Jira (version older than two years) is not supported by Atlassian our app is also not supported.
- If you are a current Customer and have any issues with the proper operation of an app please do not hesitate to include your SEN number. This will definitely help, we believe that undisturbed daily work is crucial.
- Before reaching us please double-check if you have the latest available app version for your Jira instance and if an app is compatible with your Jira version.